Generation and credit questions
Tell us which format you selected, the task status shown in My videos, and what went wrong. A screenshot of the issue can help. Confirmed failed and timed-out paid jobs return their generation credits automatically.
Privacy and image permissions
For deletion requests or concerns about a photo, contact us from the email address associated with the account. If you believe someone used your likeness without permission, describe the affected material and provide a way for us to contact you.
Content reports and appeals
Use the subject “Content report” to report prohibited content, unauthorised likeness use or infringement. Include a job ID or URL, the approximate date, a short explanation and relevant rights information. We will respond by email within 2 business days after receiving a content report, acknowledging the concern and providing an initial assessment or requesting the information needed to investigate. Within 5 business days after we confirm a violation, we will complete the appropriate enforcement action, such as removing media under our control, restricting generation or downloads, suspending access, or terminating the responsible account. Use “Content appeal” to challenge a restriction and explain why it should change. The operator reviews reports and appeals manually. See the Acceptable Use Policy for the business-day definition, urgent action, outcome notices and review process. Do not attach illegal material or send sensitive login or payment details.